Return Policy

Effective Date: 01 Jan 2025

At Recalibrate Me, we want you to feel confident in your purchase. If you’re not satisfied with your order, we’re here to help.

1. Eligibility for Returns

You can return products if:

  • They are unopened, unused, and in their original condition.
  • The return is initiated within 14 days of receiving your order.

2. Non-Returnable Items

We cannot accept returns for:

  • Opened or used items, unless they were defective or damaged.
  • Digital products or gift cards, if applicable.

3. How to Initiate a Return

To start a return:

  1. Contact us at enquiries@recalibrateme.com with your order number and the reason for your return.
  2. Our team will provide you with a return authorization and instructions for sending back the item.

4. Return Shipping

  • You are responsible for return shipping costs unless the product was defective, damaged, or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us.

5. Inspection and Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 7 business days.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us immediately at enquiries@recalibrateme.com
    with photos of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Exchanges

We replace items only if they are defective or damaged. To exchange an item, please contact us at enquiries@recalibrateme.com.

8. Changes to This Policy

We may update this Return Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with the effective date.

9. Contact Us

If you have any questions or concerns about our Return Policy, please get in touch:

FOR MORE INFORMATION:

Business Name: Recalibrate Me LTD
Business Hours: 9:00 AM to 4:00 PM (Monday - Friday)
Business Contact: +44 (792) 242-3222
Business Email: enquiries@recalibrateme.com
Business Address: 57 Rathbone Place, London, W1T1JU, United Kingdom

Sustainability

At Recalibrate Me, we are committed to sustainability as part of our mission to promote long-term health and well-being. We believe that taking care of the environment is essential for creating a healthier future, which is why we use recyclable packaging across our entire product range. By prioritising eco-friendly materials, we reduce waste and minimise our impact on the planet, ensuring that our commitment to quality extends beyond our supplements to the way they are delivered. Our dedication to sustainability is an important part of how we contribute to a better, healthier world.