Refund Policy

Effective Date: 01 Jan 2025

At Recalibrate Me, we value your satisfaction and strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, our refund policy ensures a straightforward process.

1. Eligibility for Refunds

We offer refunds for:

  • Products that are damaged, defective, or incorrect upon arrival.
  • Unopened and unused products returned within 14 days of delivery.

2. Non-Refundable Items

Unfortunately, we cannot offer refunds for:

  • Opened or used products unless they are defective or damaged.
  • Digital products or gift cards, if applicable.

3. How to Request a Refund

To request a refund:

  1. Contact us at enquiries@recalibrateme.com with your order details, reason for the refund, and supporting photos if applicable (e.g., damaged items).
  2. Our team will review your request and respond within 2 business days.

4. Return Instructions

If your refund is approved, you may need to return the product to us:

  • Ensure the product is in its original packaging.
  • Ship the product to the return address provided in our email.
  • You are responsible for return shipping costs unless the item was defective or incorrect.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7 business days.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with your bank or credit card company as processing times may vary.
  • If there is still an issue, please contact us at enquiries@recalibrateme.com.

7. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, please contact us at enquiries@recalibrateme.com.

8. Changes to This Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with the effective date.

9. Contact Us

If you have questions or need assistance with your return or refund, please contact us:

FOR MORE INFORMATION:

Business Name: Recalibrate Me LTD
Business Hours: 9:00 AM to 4:00 PM (Monday - Friday)
Business Contact: +44 (792) 242-3222
Business Email: enquiries@recalibrateme.com
Business Address: 57 Rathbone Place, London, W1T1JU, United Kingdom

Sustainability

At Recalibrate Me, we are committed to sustainability as part of our mission to promote long-term health and well-being. We believe that taking care of the environment is essential for creating a healthier future, which is why we use recyclable packaging across our entire product range. By prioritising eco-friendly materials, we reduce waste and minimise our impact on the planet, ensuring that our commitment to quality extends beyond our supplements to the way they are delivered. Our dedication to sustainability is an important part of how we contribute to a better, healthier world.